Refund policy
RETURN & REFUND POLICY
Last Updated: October 8, 2026
At CarryVault, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a 30-day return and refund period, subject to the conditions outlined below.
30-DAY RETURN WINDOW
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should be:
• Unused and in its original condition
• Free from significant signs of wear, damage or misuse
• Returned with its original packaging and included accessories, where applicable
• Accompanied by your order information or proof of purchase
If an item has been used beyond reasonable inspection, damaged after delivery, altered or returned incomplete, we may be unable to approve the return.
FREE RETURNS
CarryVault offers free returns within the 30-day return period for eligible orders.
Before sending any product back, please contact our support team at:
support@carryvault.online
Do not send a return to an address obtained from an unrelated source or from a previous communication unless our customer service team has specifically confirmed the return instructions.
HOW TO REQUEST A RETURN
To request a return:
1. Contact us at support@carryvault.online.
2. Provide your order number.
3. Tell us the reason for your return.
4. If requested, provide photographs or additional information about the product.
5. Our support team will provide the appropriate return instructions.
Please wait for return instructions before shipping an item back.
REFUNDS
Once your returned item is received and inspected, we will process the approved refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the funds to appear in your account may vary depending on your bank, card issuer or payment provider.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the item and packaging, if applicable
We will review the situation and work with you toward an appropriate resolution.
EXCHANGES
If you would like a different product or variant, please contact our support team before returning the original item.
Depending on availability, we may recommend returning the original item and placing a new order.
ITEMS THAT CANNOT BE ACCEPTED
A return may be declined if the product has been:
• Damaged through misuse or improper handling
• Modified or altered
• Returned substantially used or worn
• Returned without required components
• Damaged due to circumstances occurring after delivery
FINAL NOTE
Our goal is to make the return process straightforward and fair.
If you have any questions regarding eligibility or your return, contact:
support@carryvault.online
CarryVault
436 Wells Ave N
Renton, WA 98057
United States